FAQs 常见问题

1. What does Sound of Mountain Music do?

Sound of Mountain Music is a professional music company specialized in Chinese musical instruments.

2. Where do you ship to?

We ship worldwide for all our instruments.

3. What is the quality of your instruments?

We only sell professional & high quality musical instruments.

4. Can I buy accessories of the instrument from you?

Yes definitely. Just send us an email to let us know which accessories you want. You can either buy with the instrument or buy seperately. 

5. How secure is shopping with Sound of Mountain Music?

We apply SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information is encrypted by SSL while you are placing the order. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

6. Does your company store my credit card numbers?

No not at all, we have no access to your credit card numbers. Your payment will be made at the world's leading credit card gateway PayPal, who keeps your credit card information absolutely confidential. You can pay with your credit or debit card at PayPal without a PayPal account.

7. Has Sound of Mountain Music been verified by any certification authority?

Yes we have been verified by two leading certification authorities, i.e. Mcafee and Geotrust. We're also a verified seller of PayPal.

8. Can I buy from Sound of Mountain Music without creating an account?

Yes definitely! You can checkout as a guest.

9. How soon can I get your reply if I contact you?

We promise to get back to you within 24 hours.

10. How could I know my order has been placed successfully?

Your purchase is completed when you receive an order confirmation email. 

11. Will there be any tracking number for me to track my order?

Yes, we'll send you the tracking number in the email of shipping information.

12. Do I need to contact you additionally about my order?

If you have any additional requirements, you can take a note at checkout or contact us directly.

13. Do you offer combined shipping for multiple purchases?

Yes we do. We offer free worldwide shipping for your multiple orders.

14. Can I receive my item in good condition?

Yes definitely. We use professional shockproof packaging to protect every instrument, so you'll receive it in excellent condition. 

15. What if the item arrives damaged?

If by any chance it arrives damaged, we'll issue full refund or send a replacement upon checking your pictures.

16. I can't find a particular product I want from Sound of Mountain Music or I have special requests for one item, what can I do ?

Feel free to let us know, we'll try our best to help you get what you want.